Policies & Membership Terms

Membership Policies

Membership Pauses

• Unlimited Memberships can be paused 14–60 days at no charge.
• Pausing keeps your current membership price locked in.
• Need longer than 60 days? A Pause Plan is available at $9.95/week.
• Starting February 1, 2026: The free 14–60 day pause option will be removed and only the Pause Plan will remain.

No Backdating Pauses

• Pauses cannot be backdated under any circumstances.
• All pause requests take effect from the date we receive your email: contact@resiliencefitness.ca

Membership Cancellations

• Email us at contact@resiliencefitness.ca at least 7 days before your next renewal.
• If a request is made within 7 days of renewal (or after billing has processed), your membership will end on the following cycle.

Membership Commitment Terms

• Cancelling before your commitment ends will incur a one-time $129 early termination fee.

Late & No Show Policy

To help maintain fair access to classes and allow coaches to plan effectively, all members are required to follow the class cancellation policy outlined below. A $20 fee will be applied for Unlimited Memberships and 1 session will be deducted for class pack holders:

• Late cancellations
• No-shows

A late cancellation is defined as cancelling a booked class within 2 hours of the scheduled start time.

Cancellation Window

• Members may cancel a class more than 2 hours before class start time without penalty.
• Cancellations made within the 2-hour window will be considered late cancellations and will incur the applicable fee.

Waitlist Policy

If you are moved from the waitlist into a class within the cancellation window, it is your responsibility to remove yourself if you cannot attend. Otherwise, it counts as a late cancel.

Open Gym Policy

• Open Gym is available only to active monthly members.
• Class Packs and Drop-Ins do not include Open Gym.
• Open Gym cannot interfere with ongoing classes.

Clean-Up Expectations

• Clean and return all equipment immediately after use.
• Leaving equipment out disrupts the flow of classes and creates safety issues.

Code of Conduct – Respect & Community Standards

At Resilience, we expect all members to treat each other and our staff with respect. Our gym is a community — and we want everyone to feel welcome, safe, and motivated every time they walk through the door.

• Support one another and cheer each other on.
• Encourage each other — we lift each other up.
• Be mindful of personal space and equipment sharing.

Zero Tolerance for Aggressive Behaviour

Includes, but is not limited to:

• Verbal or physical aggression
• Harassment or intimidation
• Bullying or disrespectful language
• Hostile body language or confrontational behavior

Any behavior that makes others feel unsafe may result in immediate suspension or removal.

Conflict Resolution

If something comes up, speak with a coach or staff member privately. We'll always address concerns promptly and professionally.

Our Commitment

We're here to maintain a safe, supportive, high-energy environment where everyone can grow as athletes and individuals.

Children in the Facility

We love the family atmosphere — kids are welcome when supervised.

Children must:

• Stay seated and calm on the sidelines
• Remain with a parent/guardian at all times
• Not run, climb on equipment, or enter the workout floor

If a child becomes disruptive or unsafe, you may be asked to pause or end your workout for the safety of everyone.

Class Pack Policies

1. Expiry

All class packs expire 1 year after purchase. Unused classes after 12 months are forfeited.

2. Non-Transferable

Class packs cannot be shared or transferred between accounts.

3. Late Cancellation / No-Show

• Cancel before the 2-hour window to keep your credit.
• Late cancels and no-shows result in lost credits.

4. No Refunds

Unused, expired, or partially used class packs are non-refundable.